Frequently Asked Questions

Technical FAQs

How do I reset my password on the Info-Tech cloud portal?

Click "Forgot Password?" on the login page. Enter your registered email or mobile number and click "Send." You'll receive an email or SMS with a reset link. Follow the instructions to set a new password and regain access to the portal.

How can I view my payslips in the Info-Tech mobile app?

On the Home screen of the app, tap the "Payslip" icon. You can then browse your payslips by month and year. If a specific payslip is missing, contact your HR team they may need to publish it for you.

How do I re-register my face for facial recognition?

Contact your HR team to remove your existing face data from the system. Once removed, you can re-register your face using the mobile app in a well-lit area with a clear background.

How do I clock in or out using the mobile app?

Tap the "Attendance" icon on the Home screen. Choose your job location from the dropdown list. If required, take a selfie by tapping the camera icon, then press "Clock My Time."

How do I apply for leave using the mobile app?

Tap the "Leave" icon from the Home screen and select "Apply Leave." Choose your leave type, fill in the details, and click "Apply." Your request will be sent to your manager for approval.

Can I change the language of the Info-Tech mobile app?

Yes. Tap the "Settings" icon at the bottom right, then select "Change Language." You can switch between English, Malay, Simplified Chinese, and Traditional Chinese. The app will refresh automatically in the selected language.

Can I update my personal details using the app?

Yes. Go to the "Profile" icon and tap "Edit" or "Add" to update your personal information. Once submitted, your changes will be routed to HR for approval. After approval, the updated info will reflect in your app.

What should I do if my job location isn't listed in the attendance app?

Please contact your HR department. They will need to update your work location settings in the system.

Why is my location not detected accurately in the app?

The app uses Google Maps via your phone's GPS. Accuracy may drop indoors. Move to an open area or ensure your location settings are active for better results.

Why am I not receiving emails from the system?

There may be an issue with your organisation's email server or spam filters. Please get your HR or IT team to check the configuration.

HRMS FAQs

What is Info-Tech?

Info-Tech is a leading provider of HR and payroll software in Malaysia. Our cloud-based system helps businesses manage...

What is Cloud HR Software?

Cloud HR software is a web-based HR management platform accessible via the internet. It stores employee data securely and allows HR operations to be managed anytime, anywhere....

What are the benefits of Cloud HR Software in Malaysia?

Mobility: Manage HR tasks from any device, anywhere...

What HR modules does Info-Tech Malaysia offer?

Is Info-Tech suitable for SMEs and enterprises in Malaysia?

Yes, Info-Tech is built to scale across all business sizes. Whether you're a startup, SME, or MNC, our platform fits seamlessly with your HR operations.

Can I manage HR tasks on my mobile phone?

Absolutely. With Info-Tech's mobile app, you can...

What is HRMS?

HRMS (Human Resource Management System) is software that automates and streamlines HR functions like payroll, attendance, performance reviews, and employee data management.

Why should Malaysian businesses use HRMS?

To ensure compliance with statutory bodies (e.g. EPF, SOCSO, LHDN), automate routine tasks, reduce payroll errors, and improve employee satisfaction with faster processing and self-service features.

What should I look for in a Malaysian HRMS?

Choose a system that:

Is compliant with Malaysian labour laws
Has strong customer support

Why is Info-Tech Malaysia a trusted HRMS provider?

We've been serving over 23,000 companies globally, with tailored solutions for Malaysian SMEs. Our software is fully compliant with local laws and regularly updated. Our mobile-first approach sets us apart.

Payroll

Why do Malaysian companies need payroll software?

If you're paying employees, you need payroll software to automate monthly salary calculations...

Does payroll software help small businesses in Malaysia?

Yes! It automates payroll processing, handles deductions and contributions, and generates reports...

How does Info-Tech's Malaysian payroll software work?

It calculates gross pay, statutory deductions (EPF, SOCSO, EIS, PCB), net pay, and bank file generation. It also supports EA form generation, payroll history, and auto-submission to LHDN and EPF boards.

What are the benefits of cloud payroll in Malaysia?

Access payroll data anytime, anywhere
Automate contributions to EPF, SOCSO, PCB .....

What should I consider when choosing a payroll solution in Malaysia?

Compliance with Malaysian laws
Localised statutory calculation (EPF, SOCSO, EIS, PCB) .....

Is Info-Tech's payroll software compliant with Malaysian laws?

Yes. Our system is regularly updated to comply with Malaysia's latest tax and labour laws, including LHDN (PCB), EPF, SOCSO, and EIS.Shape

Accounting

Can small Malaysian businesses benefit from accounting software?

Definitely. Info-Tech's accounting module simplifies financial tracking, invoicing, GST reporting, and reconciliation perfect for startups and SMEs.

Does Info-Tech support SST and tax filing in Malaysia?

Yes, our accounting software includes SST reporting features, invoice generation, and ledger management. You can export reports for easier tax submission.

Does it support multi-currency and global transactions?

Yes, it allows for transactions and invoicing in multiple currencies ideal for businesses with overseas clients.

Can I access my accounting data via mobile?

Yes. Info-Tech's mobile app lets you view key accounting metrics, track expenses, and manage invoices on the go.

Does it offer inventory and asset tracking?

Yes. Info-Tech accounting software comes with inventory control, asset depreciation tracking, and full audit trails.

CRM FAQ

Is Info-Tech CRM suitable for small and medium businesses in Malaysia?

Absolutely. Info-Tech CRM is built with Malaysian SMEs in mind — especially businesses that want a straightforward, affordable way to manage leads, follow up with prospects, prepare quotations, send invoices, and collect payments without dealing with overly complex systems.

How fast can my team start using Info-Tech CRM?

Most businesses can get started within just a few days. The setup is simple and practical, so there’s no need for lengthy configurations or hiring external CRM consultants before your team can begin using it.

Can Info-Tech CRM capture leads from Google and Meta (Facebook & Instagram) Ads automatically?

Yes. Leads generated from Google Ads and Meta Ads flow directly into the CRM. This allows your sales team to respond quickly, follow up on time, and avoid losing potential customers due to delayed responses.

What parts of the sales process can Info-Tech CRM manage?

Info-Tech CRM covers the entire sales journey — from lead capture and follow-ups to deal tracking, quotation creation, invoicing, and payment collection — all within a single, connected system.

Can I create quotations and invoices directly in the CRM?

Yes. Your sales team can generate quotations and invoices straight from active deals without needing to export data or switch between different software.

How does Info-Tech CRM help businesses get paid faster?

Invoices can be shared with built-in online payment links, making it easier for customers to pay promptly. With integrated payment gateways, businesses can reduce overdue payments and improve overall cash flow.

Does Info-Tech CRM integrate with accounting software used in Malaysia?

Yes. Info-Tech CRM integrates smoothly with Info-Tech Accounting and popular accounting platforms such as Xero, QuickBooks, MYOB, and others. This reduces manual data entry and helps keep financial records accurate and in sync.

Can sales teams access Info-Tech CRM on mobile devices?

Yes. The mobile app allows sales staff to manage leads, update activities, and follow up with customers while on the move — ideal for field sales teams and remote workers.

What happens to leads when a sales staff member is on leave?

Because Info-Tech CRM is connected to the HRMS, leads are not assigned to employees who are on leave. Instead, they are automatically redirected to available team members so sales opportunities don’t fall through the cracks.

Does Info-Tech CRM work with email and calendars?

Yes. The system integrates natively with Gmail and Outlook. Emails, meetings, and interactions are automatically logged under each lead or deal, giving your team a complete sales history in one place.

Can Zoom or Microsoft Teams meetings be scheduled from the CRM?

Yes. You can schedule Zoom or Microsoft Teams meetings directly within the CRM. Meeting links are created automatically and saved against the relevant lead or deal.

How does the AI feature support sales teams?

The AI tools help sales teams work more efficiently by suggesting follow-up actions, drafting emails, summarising lead details, and providing simple insights — all in clear, easy-to-understand language.

Is Info-Tech CRM easy for users without technical experience?

Yes. The interface is designed to be intuitive and user-friendly. Even users with no prior CRM experience can start managing leads and follow-ups with minimal training.

Can Info-Tech CRM replace multiple sales and marketing tools?

Yes. Info-Tech CRM brings together lead management, emails, meetings, quotations, invoicing, payments, and basic marketing activities into one unified system, reducing the need for multiple disconnected tools.

What sets Info-Tech CRM apart from other CRM software in Malaysia?

Info-Tech CRM is purpose-built for SMEs. It’s simple to use, quick to deploy, cost-effective, and uniquely integrated with HRMS, accounting, payments, and digital advertising — giving businesses a truly connected sales ecosystem.

Others

Why choose Info-Tech in Malaysia?

With 17+ years of experience, we've helped over 23,000 businesses across Asia. Our Malaysian modules are fully localised, compliant, and trusted by thousands of SMEs and enterprises alike.

How user-friendly is Info-Tech software?

Our UI is designed for ease of use. Training is included in the onboarding process. The mobile app supports English, Malay, and Chinese for local comfort.

Is there a free trial or demo for Malaysian users?

Yes. Please contact us at +603 6050 0333 or email [email protected]. We'll respond within 1 working day.

Is my data safe with Info-Tech?

Yes. We comply with ISO 27001:2022 and SS 584:2020 security standards. Data is encrypted and securely stored in compliance with Malaysian regulations.

What is the onboarding process like in Malaysia?

Our Malaysian implementation team will guide you through setup, training, and go-live support. A dedicated support specialist is assigned to you even after onboarding.

How do I sign up?

Submit an enquiry on our Contact Us page or call us at +603 6050 0333. Our team will assist you promptly.