Technical FAQs
How do I reset my password on the Info-Tech cloud portal?
Click "Forgot Password?" on the login page. Enter your registered email or mobile number and click "Send." You'll receive an email or SMS with a reset link. Follow the instructions to set a new password and regain access to the portal.
How can I view my payslips in the Info-Tech mobile app?
On the Home screen of the app, tap the "Payslip" icon. You can then browse your payslips by month and year. If a specific payslip is missing, contact your HR team they may need to publish it for you.
How do I re-register my face for facial recognition?
Contact your HR team to remove your existing face data from the system. Once removed, you can re-register your face using the mobile app in a well-lit area with a clear background.
How do I clock in or out using the mobile app?
Tap the "Attendance" icon on the Home screen. Choose your job location from the dropdown list. If required, take a selfie by tapping the camera icon, then press "Clock My Time."
How do I apply for leave using the mobile app?
Tap the "Leave" icon from the Home screen and select "Apply Leave." Choose your leave type, fill in the details, and click "Apply." Your request will be sent to your manager for approval.
Can I change the language of the Info-Tech mobile app?
Yes. Tap the "Settings" icon at the bottom right, then select "Change Language." You can switch between English, Malay, Simplified Chinese, and Traditional Chinese. The app will refresh automatically in the selected language.
Can I update my personal details using the app?
Yes. Go to the "Profile" icon and tap "Edit" or "Add" to update your personal information. Once submitted, your changes will be routed to HR for approval. After approval, the updated info will reflect in your app.
What should I do if my job location isn't listed in the attendance app?
Please contact your HR department. They will need to update your work location settings in the system.
Why is my location not detected accurately in the app?
The app uses Google Maps via your phone's GPS. Accuracy may drop indoors. Move to an open area or ensure your location settings are active for better results.
Why am I not receiving emails from the system?
There may be an issue with your organisation's email server or spam filters. Please get your HR or IT team to check the configuration.
HRMS FAQs
What is Info-Tech?
Info-Tech is a leading provider of HR and payroll software in Malaysia. Our cloud-based system helps businesses manage...
Info-Tech is a leading provider of HR and payroll software in Malaysia. Our cloud-based system helps businesses manage
payroll,
attendance,
leave,
claims, and
project costing efficiently. Our mobile app available on iOS and Android-makes managing HR on the go easy and convenient.
What is Cloud HR Software?
Cloud HR software is a web-based HR management platform accessible via the internet. It stores employee data securely and allows HR operations to be managed anytime, anywhere....
Cloud HR software is a web-based HR management platform accessible via the internet. It stores employee data securely and allows HR operations to be managed anytime, anywhere.
With a cloud-based HRMS, you can:
- Centralise employee records securely
- Access information from any device
- Automate workflows like leave and claim approvals
- Generate reports for informed decision-making
What are the benefits of Cloud HR Software in Malaysia?
Mobility: Manage HR tasks from any device, anywhere...
Mobility: Manage HR tasks from any device, anywhere
Cost-effective: No need for IT infrastructure or dedicated hardware
Regulatory compliance Auto-updates for Malaysia's EPF, SOCSO, PCB, EIS, and LHDN rules
Error reduction Automation eliminates manual payroll errors
Productivity Automates repetitive HR tasks like payslip distribution and leave approvals
What HR modules does Info-Tech Malaysia offer?
Is Info-Tech suitable for SMEs and enterprises in Malaysia?
Yes, Info-Tech is built to scale across all business sizes. Whether you're a startup, SME, or MNC, our platform fits seamlessly with your HR operations.
Can I manage HR tasks on my mobile phone?
Absolutely. With Info-Tech's mobile app, you can...
Absolutely. With Info-Tech's mobile app, you can:
- Clock in/out with GPS and face recognition
- View your payslip and EA form
- Submit leave and claims
- Approve applications (for managers)
- Update personal details
What is HRMS?
HRMS (Human Resource Management System) is software that automates and streamlines HR functions like payroll, attendance, performance reviews, and employee data management.
Why should Malaysian businesses use HRMS?
To ensure compliance with statutory bodies (e.g. EPF, SOCSO, LHDN), automate routine tasks, reduce payroll errors, and improve employee satisfaction with faster processing and self-service features.
What should I look for in a Malaysian HRMS?
Choose a system that:
- Is compliant with Malaysian labour laws
- Has strong customer support
Choose a system that:
- Is compliant with Malaysian labour laws
- Has strong customer support
- Offers an integrated mobile app
- Supports Bahasa Malaysia and English
- Includes payroll, attendance, leave, and claims modules
Why is Info-Tech Malaysia a trusted HRMS provider?
We've been serving over 23,000 companies globally, with tailored solutions for Malaysian SMEs. Our software is fully compliant with local laws and regularly updated. Our mobile-first approach sets us apart.
Payroll
Why do Malaysian companies need payroll software?
If you're paying employees, you need payroll software to automate monthly salary calculations...
If you're paying employees, you need payroll software to automate monthly salary calculations, EPF, SOCSO, PCB, and EIS deductions. This reduces errors, ensures compliance, and saves time.
Does payroll software help small businesses in Malaysia?
Yes! It automates payroll processing, handles deductions and contributions, and generates reports...
Yes! It automates payroll processing, handles deductions and contributions, and generates reports for LHDN, EPF, SOCSO, and more helping small business owners stay compliant without needing an accountant.
How does Info-Tech's Malaysian payroll software work?
It calculates gross pay, statutory deductions (EPF, SOCSO, EIS, PCB), net pay, and bank file generation. It also supports EA form generation, payroll history, and auto-submission to LHDN and EPF boards.
What are the benefits of cloud payroll in Malaysia?
- Access payroll data anytime, anywhere
- Automate contributions to EPF, SOCSO, PCB .....
- Access payroll data anytime, anywhere
- Automate contributions to EPF, SOCSO, PCB
- Generate EA forms, payslips, and reports easily
- Reduce costly manual errors
- Secure and encrypted data storage
What should I consider when choosing a payroll solution in Malaysia?
- Compliance with Malaysian laws
- Localised statutory calculation (EPF, SOCSO, EIS, PCB) .....
- Compliance with Malaysian laws
- Localised statutory calculation (EPF, SOCSO, EIS, PCB)
- Integration with attendance and leave modules
- Strong customer support and implementation training
- Bank file and statutory file generation support
Is Info-Tech's payroll software compliant with Malaysian laws?
Yes. Our system is regularly updated to comply with Malaysia's latest tax and labour laws, including LHDN (PCB), EPF, SOCSO, and EIS.Shape
Accounting
Can small Malaysian businesses benefit from accounting software?
Definitely. Info-Tech's accounting module simplifies financial tracking, invoicing, GST reporting, and reconciliation perfect for startups and SMEs.
Does Info-Tech support SST and tax filing in Malaysia?
Yes, our accounting software includes SST reporting features, invoice generation, and ledger management. You can export reports for easier tax submission.
Does it support multi-currency and global transactions?
Yes, it allows for transactions and invoicing in multiple currencies ideal for businesses with overseas clients.
Can I access my accounting data via mobile?
Yes. Info-Tech's mobile app lets you view key accounting metrics, track expenses, and manage invoices on the go.
Does it offer inventory and asset tracking?
Yes. Info-Tech accounting software comes with inventory control, asset depreciation tracking, and full audit trails.
Others
Why choose Info-Tech in Malaysia?
With 17+ years of experience, we've helped over 23,000 businesses across Asia. Our Malaysian modules are fully localised, compliant, and trusted by thousands of SMEs and enterprises alike.
How user-friendly is Info-Tech software?
Our UI is designed for ease of use. Training is included in the onboarding process. The mobile app supports English, Malay, and Chinese for local comfort.
Is there a free trial or demo for Malaysian users?
Yes. Please contact us at +603 6050 0333 or email
[email protected]. We'll respond within 1 working day.
Is my data safe with Info-Tech?
Yes. We comply with ISO 27001:2022 and SS 584:2020 security standards. Data is encrypted and securely stored in compliance with Malaysian regulations.
What is the onboarding process like in Malaysia?
Our Malaysian implementation team will guide you through setup, training, and go-live support. A dedicated support specialist is assigned to you even after onboarding.
How do I sign up?
Submit an enquiry on our
Contact Us page or call us at +603 6050 0333. Our team will assist you promptly.
