CRM Made Simple for Malaysian SMEs

Best CRM Software in Malaysia

Info-Tech CRM is a simple, affordable customer relationship management platform built specifically for Malaysian SMEs. It helps businesses capture leads from Google and Meta ads, respond faster, issue quotations, send invoices, receive payments, and nurture customers through email and WhatsApp campaigns — all from one easy-to-use system.

17₊

Years of Presence

23,000₊

HRMS Customers

500₊

Dedicated Staff

850K₊

HRMS Active Users

All-in-One CRM Software for Malaysia

Designed for growing sales teams, Info-Tech CRM connects sales, finance, HR, and marketing into a single workflow. With native integration to HRMS, accounting, email, WhatsApp, video meetings, and payment gateways, your team stays productive whether they work from the office or on the move.

Native Software Integrations

Fast Setup. Go Live in Days

Minimal configuration is required. No CRM consultants, no complex onboarding, and no technical admin needed. Your sales team can start using the system almost immediately.

Task-Driven Sales Dashboard

Everything your sales team needs- leads, deals, quotations, invoices, and payments -all neatly organised in one clean, clutter-free interface.

AI-Powered Sales Assistance

Built-in AI helps your sales team draft professional emails, quickly understand lead context, and choose the right next action, without changing the way they already work.

Built-In Video Meeting Scheduling

Schedule Zoom or Microsoft Teams meetings directly from the CRM. Meeting links are auto-generated and automatically logged into the CRM timeline for complete activity tracking.

Mobile CRM with GPS & Face Recognition

Sales teams can manage leads, update activities, and track locations using the mobile app. Attendance, visits, and movement visibility improve accountability and reporting accuracy.

Built-In Marketing Campaigns

Run email and WhatsApp campaigns directly inside the CRM. Track engagement, nurture leads, send reminders, and run promotions without relying on third-party tools.

One Connected Sales Workflow

From digital ads to payment collection, everything works in a single connected system.

AD CAMPAIGNS LEADS QUOTATION INVOICE PAYMENT

End-to-End
Sales Management

No switching between platforms. No missed opportunities.

Leads Automatically Captured into CRM

Leads from Google Ads and Meta Ads are captured directly into the CRM in real time, eliminating manual entry and delayed follow-ups.

Plug-and-Play Digital Ads Integration

No APIs to manage and no third-party connectors required. Leads flow directly into the CRM, ready for immediate action.

Email & Calendar Integration

Emails, meetings, and follow-ups are automatically logged against each lead. Calendar reminders ensure sales teams never miss important follow-ups.

Quotation & Invoicing from Deals

Generate quotations and invoices directly from CRM deals. No duplicate data entry and no separate invoicing systems required.

Accounting Integration

Info-Tech CRM integrates natively with Info-Tech Accounting, Xero, MYOB, and QuickBooks, reducing reconciliation errors and administrative workload.

Faster Payments, Lower Debtor Days(DSO)

Send invoices with embedded payment links and receive payments faster using Stripe and PayPal, helping businesses improve cash flow and reduce DSO.

AI-Powered CRM to
Accelerate Sales

Smart Email
Assistance

AI automatically drafts emails based on call notes, meeting discussions, tasks, and deal stages, saving time and improving communication quality.

Sales Guidance &
Next-Best Action

AI analyses each lead and recommends the most suitable next step like sending a follow-up email and scheduling meetings, creating tasks and updating notes thus keeping sales teams organised and focused on closing deals.

Business Insights
in Plain Language

Managers can ask business questions in natural language and get insights without reviewing multiple reports. Forecasting accuracy and pipeline visibility improve significantly.

Why Choose Info-Tech CRM?

CRM + HRMS + Accounting in One Platform

Info-Tech CRM syncs automatically with HRMS to ensure leads are assigned based on staff availability. Leads are never assigned to employees on leave, improving response times and forecast accuracy.

Automatic Lead Re-Routing

When sales staff are on leave, leads are automatically reassigned, ensuring no opportunity is missed.

Info-Tech CRM vs Other CRM Software

Features	Info-Tech CRM	Other CRM Software
CRM Model	All-in-one connected platform	Multiple tools & add-ons
Setup	Fast, plug-and-play	Complex, consultant-led
Pricing	Simple and affordable	Expensive and complex
Ease of Use	Intuitive and user-friendly	Powerful but complicated
Google & Meta Ads	Built-in	Third-party tools required
Sales Follow-Ups	Automated reminders	Manual tracking
Quotation & Invoicing	Built-in	Separate systems
Accounting Integration	Native	Limited or paid
Payments	Stripe & PayPal built-in	External tools
Email Integration	Gmail & Outlook	Partial
Meeting Scheduling	Zoom & Teams built-in	Add-ons required
Marketing Campaigns	Email & WhatsApp	External tools
HR & Leave Visibility	Integrated HRMS	Not Available

See How Info-Tech CRM Works for Your Business

Get a personalised walkthrough and see how Malaysian SMEs manage leads, close deals, and get paid — all in one connected system.

CRM Software FAQs

How does Info-Tech CRM help Malaysian SMEs manage sales more effectively?

Info-Tech CRM simplifies the entire sales cycle — from lead capture and follow-ups to invoicing and payment collection — reducing manual work and improving pipeline visibility.

What sales processes can be managed in Info-Tech CRM?

Lead management, deal tracking, quotations, invoicing, payment collection, and sales activity tracking are all managed in one system.

Does Info-Tech CRM integrate with accounting software?

Yes. It integrates with Info-Tech Accounting, Xero, MYOB, and QuickBooks to eliminate duplicate data entry and improve accuracy.

Can Info-Tech CRM capture leads from Google and Meta Ads automatically?

Yes. Leads from digital ads are captured automatically and routed directly into the CRM for immediate follow-up.

What makes Info-Tech CRM different from other CRM systems?

It is built specifically for SMEs, offering fast setup, affordable pricing, ease of use, and a unique combination of CRM, HRMS, accounting, payments, and marketing in one platform.